People often ask me why I want to make horror movies. They often ask as politely as possible and try to hide the derision in their voice when they say, “horror movies.” I do the opposite when people ask what kind of movies I want to make; I try to hide the embarrassment in my …
Monthly Archives: October 2011
Things We Never Told You: Ode to a Bookstore Death
A Border’s employee supposedly wrote this long, handwritten note for their customers in the store’s final days. Oh, to have been able to say those things to their face. Back to Blog
Paying Artists to Make Art Will Improve Your Customer Service Experience (or: Why You Don’t Want Me to Make Your Latte)
We all have nightmare stories of interaction with unhappy customer service representatives. The Comcast guy on the phone, the young woman behind the counter at Starbucks, the grocery store cashier, the secretary at the doctor’s office, and the clerk at the electronics store. Certainly not all of our interactions with customer service people are terrible …